Refund Policy

Last Updated: August 20, 2025

At Zafireloria, we are committed to providing high-quality educational workshops and online learning experiences. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our services.

1. General Refund Terms

We understand that circumstances may change after you enroll in our workshops or purchase access to our educational content. Our refund policy is designed to be fair to both our participants and our organization while maintaining the quality and sustainability of our educational programs.

1.1 Eligibility for Refunds

Refund requests are evaluated based on the timing of your request, the nature of the service purchased, and the specific circumstances outlined in this policy.

1.2 Non-Refundable Items

Certain products and services are non-refundable, including but not limited to:

Completed workshops or courses where you have accessed all materials
Downloadable resources that have been accessed or downloaded
One-time consultation sessions that have been conducted
Promotional or discounted offerings specifically marked as non-refundable
Third-party services or materials purchased through our platform

2. Workshop and Course Refunds

2.1 Full Refund Period

You may request a full refund under the following conditions:

Request is made within 7 days of purchase
You have not accessed more than 20% of the course materials
You have not participated in any live sessions or interactive components
The workshop or course has not yet commenced

2.2 Partial Refund Period

Partial refunds may be available within 14 days of purchase if:

You have accessed between 20% and 50% of the course materials
You can demonstrate technical issues that prevented course completion
The content significantly differs from what was advertised

Partial refunds are calculated on a pro-rata basis depending on the amount of content accessed and time elapsed.

2.3 No Refund Period

No refunds will be provided after 14 days from the date of purchase or if you have accessed more than 50% of the course materials, whichever comes first.

3. Subscription Services

3.1 Monthly Subscriptions

For monthly subscription plans:

You may cancel at any time to prevent future charges
Cancellation takes effect at the end of the current billing period
No refunds are provided for partial months
Access continues until the end of the paid period

3.2 Annual Subscriptions

For annual subscription plans:

Full refund available if requested within 30 days of initial purchase and less than 10% of content has been accessed
Pro-rata refunds may be considered between 31-90 days based on usage and circumstances
No refunds after 90 days from purchase date

4. Special Circumstances

4.1 Technical Issues

If you experience technical difficulties that prevent access to purchased content:

Contact our support team immediately at contact@zafireloria.com
Allow us 5 business days to resolve the issue
Refunds may be issued if we cannot resolve technical problems within a reasonable timeframe

4.2 Medical or Emergency Situations

We may consider refund requests outside our standard policy in cases of:

Serious illness or medical emergencies
Family emergencies
Other extraordinary circumstances

Documentation may be required, and decisions are made on a case-by-case basis at our sole discretion.

4.3 Workshop Cancellation by Zafireloria

If we cancel a workshop or course:

You will receive a full refund of all fees paid
Refunds will be processed within 10 business days
You may alternatively choose to transfer your enrollment to another workshop

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

Contact us at contact@zafireloria.com with "Refund Request" in the subject line
Include your order number, purchase date, and reason for the refund request
Provide any supporting documentation if applicable
Allow up to 5 business days for review of your request

5.2 Required Information

Your refund request must include:

Full name and email address used for purchase
Transaction or order number
Name of workshop or service purchased
Detailed reason for refund request
Date of purchase

5.3 Review and Response Time

We will review your refund request and respond within 5 business days. Complex cases may require additional time for evaluation.

6. Refund Processing

6.1 Processing Time

Once a refund is approved:

Processing begins within 2 business days
Refunds are issued to the original payment method
Allow 5-10 business days for the refund to appear in your account
Credit card refunds may take longer depending on your financial institution

6.2 Payment Method

Refunds are processed using the same payment method used for the original purchase. We cannot issue refunds to different accounts or payment methods for security reasons.

6.3 Transaction Fees

Please note that payment processing fees charged by third-party payment processors are non-refundable and may be deducted from your refund amount.

7. Exchanges and Credits

7.1 Workshop Transfers

Instead of a refund, you may request to transfer your enrollment to a different workshop if:

The alternative workshop is of equal or lesser value
Request is made at least 7 days before the original workshop start date
The alternative workshop has available capacity

7.2 Account Credits

We may offer account credits as an alternative to refunds. Credits:

Can be applied to any future purchases
Are valid for 12 months from the date of issue
Are non-transferable and cannot be redeemed for cash
Expire if not used within the validity period

8. Disputes and Chargebacks

8.1 Contact Us First

We encourage you to contact us directly before initiating a chargeback with your payment provider. Most issues can be resolved through direct communication.

8.2 Chargeback Consequences

If you initiate a chargeback:

Your account access will be immediately suspended
We reserve the right to dispute illegitimate chargebacks
Future purchases may be restricted

8.3 Resolution Process

We are committed to fair resolution of all disputes and will work with you in good faith to address any concerns regarding your purchase.

9. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

Material changes to this policy will be communicated via email to registered users.

10. Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: contact@zafireloria.com
Phone: +1 867 770 3064
Address: 6540 4 St NE, Calgary, AB T2K 6H2, Canada

Our support team is available during business hours and will respond to all inquiries within 2 business days.

11. Acceptance of Terms

By purchasing any products or services from Zafireloria, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy should be read in conjunction with our Terms of Service and Privacy Policy.